www999md Terms and Conditions

1. Definitions and Introduction

These terms and conditions ("Terms") form a legal agreement between www999md ("Platform", "we", "us") and any person using the platform ("User", "you"). This platform, operated through the www999md website https://www999md.lat, provides online entertainment gaming services to the Bangladesh market.

The following words used in these terms have the meanings set out below:

• "Platform" — The www999md website, its subdomains and related services.
• "Account" — A user's registered personal account.
• "Real Money" — Actual funds deposited into an account (BDT/Taka).
• "Bonus Funds" — Non-cash credits granted under promotional offers.
• "Wagering Requirement" — The number of times a bonus must be wagered before it becomes withdrawable.
• "Services" — All gaming products on the platform, including live casino, slots and sports betting.

If you disagree with any part of these terms, please do not use www999md's services.

2. Eligibility and Registration

2.1 Age Requirement

To create an account and use the services on www999md, you must be at least 21 years old. No person under 21 may use this platform. We may request any identification documents needed to verify your age.

2.2 One Account Policy

Each user may operate only one account. Creating multiple accounts using the same person, household, device, IP address or payment method is strictly prohibited. If duplicate accounts are detected, all associated accounts and their balances will be forfeited.

2.3 Accuracy of Information

All information provided at registration must be true, accurate and complete. Providing false information may result in account suspension or termination. Any changes to personal information must be reported to our support team immediately.

2.4 KYC Verification

To ensure secure transactions, www999md may request your national identity card, passport or other documents for identity verification (KYC) at any time. Withdrawals may be restricted until KYC is completed.

3. Account Management

3.1 Security Responsibility

It is entirely your responsibility to keep your account login details (username and password) confidential. You must not allow anyone else to use your account. You are solely responsible for all activity carried out from your account.

If you suspect unauthorised access to your account, contact us immediately at [email protected] or notify us via live chat.

3.2 Account Ownership

Accounts are personal and non-transferable. Selling, transferring or renting an account to another person is strictly prohibited. If such a transaction is detected, accounts of both parties will be closed.

3.3 Inactive Accounts

An account will be considered inactive if there is no activity for 12 consecutive months. A maintenance fee may be applied to inactive accounts, and if the balance reaches zero the account may be closed. Contact support to reactivate your account.

4. Deposits and Withdrawals

4.1 Supported Payment Methods

www999md currently supports the following mobile banking methods:

• bKash
• Nagad
• Rocket
• Upay

The list of supported payment methods may change. See the cashier page for the latest information.

4.2 Minimum Transaction Limits

Deposit or withdrawal requests below these amounts will not be processed.

4.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 10 to 45 minutes. This time may increase if KYC verification is pending or additional security checks are required.

4.4 Transaction Policy

• Deposits must be made from a mobile banking account registered in the user's own name.
• Deposits through third parties are not accepted.
• Withdrawals will be made via the same method used for the deposit.
• Transactions may be suspended if suspicious financial activity is observed.
• www999md reserves the right to carry out the necessary verification to prevent money laundering.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members are eligible to receive up to a 200% welcome bonus of ৳10,000 on their first deposit. For example: a deposit of ৳1,000 earns a bonus of ৳2,000, giving a total balance of ৳3,000; or a deposit of ৳12,000 earns a maximum bonus of ৳10,000, giving a total balance of ৳22,000.

5.2 Wagering Requirements

All bonuses are subject to applicable wagering requirements. The wagering requirement for the welcome bonus is 25 times (25x). This means the bonus amount must be wagered 25 times before it becomes withdrawable.

5.3 Bonus Terms

• Each promotion has its own terms, which are detailed on the offer page.
• Using multiple bonuses at the same time is generally not permitted.
• Bonuses are for personal use only and may not be resold.
• www999md reserves the right to cancel or modify any bonus at any time.
• If bonus abuse is detected (arbitrage, strategic patterns), the bonus and related winnings will be forfeited.

5.4 VIP Program

www999md's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback benefits vary by tier:

• Bronze — Weekly cashback up to 0.4%
• Silver — Weekly cashback up to 0.8%
• Gold — Weekly cashback up to 1.1%
• Platinum — Weekly cashback up to 1.5%

Advancement to a higher VIP tier depends on the user's regular activity. VIP benefits may change at any time.

6. Gaming Rules

6.1 Fair Use

All games on www999md are fair and rely on random outcomes. Each game has its own rules, which can be found in the game interface. If a technical error occurs in a game result, that round will be considered void.

6.2 RNG and Fairness

All games on our platform are operated by certified providers and use verifiable random number generators (RNG). Games from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and other reputable providers are available in our lobby.

6.3 Betting Limits

Each game has set minimum and maximum betting limits. These limits are displayed when the game loads. www999md reserves the right to impose additional betting limits on any account.

6.4 Technical Issues

www999md is not responsible for gaming interruptions caused by loss of internet connection, power outages or other technical problems. The data stored in server logs will be considered final.

7. Prohibited Activities

Any of the following activities are strictly prohibited. In the event of a violation, the account will be permanently closed and funds will be forfeited:

• Fraudulent activity, use of software bots or automated systems.
• Abusing the game or bonus system for gain (bonus arbitrage).
• Money laundering or any other illegal financial activity.
• Operating multiple accounts or placing bets on behalf of a third party.
• Interfering with the platform's security or technical infrastructure.
• Harassing other users or behaving inappropriately toward platform staff.
• Using a false identity or stolen payment methods.

8. Privacy and Data Protection

www999md is committed to protecting users' personal information. How your information is collected, stored and used is described in detail in our Privacy Policy.

Key principles:

• Your personal information is never sold to third parties.
• All transactions are secured with SSL encryption.
• Data is used only for operating the service and fulfilling legal obligations.
• Information may be provided in response to a valid request from law enforcement authorities.

9. Responsible Gaming

www999md takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not addiction.

Our responsible gaming tools:

• Deposit Limits — Set daily, weekly or monthly deposit limits.
• Self-Exclusion — The option to suspend your account for a set period or permanently.
• Reality Check — Reminders about the length of your session.
• Loss Limits — Automatic limits after losing a set amount.

If you have any gaming-related issues, please contact us via live chat. For more information, visit our Responsible Gaming page.

This platform is for adults aged 21+ only.

10. Limitation of Liability

www999md, its officers, directors, employees, or agents are not liable for the following:

• Direct or indirect financial losses arising from gaming.
• Losses due to technical failures, server downtime, or internet disconnection.
• Losses resulting from unauthorized access to your account by a third party.
• Service suspension or changes due to changes in law or government directives.

Under any circumstances, the total liability of www999md is limited to the amount of actual funds held in your account.

11. Account Suspension and Closure

11.1 Rights of www999md

www999md reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:

• Violation of these terms and conditions.
• Fraudulent activity or suspicious financial transactions.
• Failure to verify the account or providing false information.
• Court order or government directive.

11.2 User Rights

You may request to close your account at any time. Any legitimate funds in the account at the time of the request may be withdrawn, however bonus funds will not be returned.

12. Dispute Resolution

If any dispute arises between www999md and a user, an attempt must first be made to resolve it through our support team. How to raise a dispute:

• Contact us 24/7 via live chat.
• Write to us in detail by email: [email protected]
• After a complaint is submitted, we will generally respond within business days.

If you are not satisfied with the decision of our support team, the matter can be escalated for resolution at a higher level. In each case, server logs, game records, and transaction history will be considered as evidence.

13. Changes to Terms and Conditions

www999md reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page. For significant changes, we will attempt to notify you via your registered email or on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is advised to review this page regularly.

14. Contact and Support

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

Our support team is always ready to assist you. Contact us promptly for any issues or complaints — we are committed to ensuring a safe and reliable gaming environment.